Destination management company DTH Travel has launched a new handbook for its tour guides in Asia as part of its drive to improve professional standards and service.
Called The Essential Tour Guide Handbook, it has been written by DTH co-founder Thomas Maurer, a former guide with more than two decades of experience in the travel industry across Asia and Europe.
The new handbook is also part of DTH Travel’s strategy to provide UK travel agents with the “assurance that their customers will be in great hands”.
Stephan Roemer, chief executive of DTH Travel, said: “DTH guides are the face of the brand and represent the travel agent partners with whom they’ve booked.
“We don’t take that lightly; we understand that our knowledge and capability to connect with guests shapes the entire travel experience.”
The new handbook covers a wide range of topics including intercultural communication, guest needs, accessibility, leadership and professionalism.
All DTH guides now have print copies to go alongside their training academy, which covers all 14 destinations including Thailand, the Philippines, Vietnam, Sri Lanka and Japan.
Thana Friedhoff, one of DTH Travel’s tour guides in Thailand, said: “The academy is more than just training for us guides – we feel valued, always stay up to date, and can offer our guests a truly in-depth travel experience.
“The new book is a practical tool that really helps us in our everyday work.”
